Frequently Asked Questions
Everything you need to know about shopping with Gul Ahmed Ideas.
What are the standard delivery timelines for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 3-5 working days. International shipping timelines vary by destination but generally range from 7-10 business days.
What is your return and exchange policy for unstitched and ready-to-wear collections?
We offer a 30-day return policy for items in original condition with tags attached. Please note that stitched or customized items cannot be returned unless there is a manufacturing defect.
Which payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as Visa, Mastercard, and UnionPay credit/debit cards. International customers can pay via secure online payment gateways.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your shipment's progress.
Are the colors of the products on the website accurate?
We strive to display our products as accurately as possible. However, due to screen resolution and lighting differences, slight variations in color may occur between the digital image and the actual fabric.
Do you offer stitching services for your unstitched fabric?
Yes, we provide professional stitching services for selected unstitched collections. You can choose from standard sizes or provide custom measurements during the checkout process.